Business manager or technical manager: there is a big difference.

Business manager or technical manager: there is a big difference.
Most IT managers are technical managers and they manage the technology, not the business of IT support: they are so frustrated...
These IT managers are not technology savvy they want to be: they providing technical solutions to address their issues simply does not work very well.
Sometimes they have to do new implementation simply the head of their company was changed and the new head must to do something....
The real problem: the business manager are not technical managers grew, but they arrived from other role.

It's difficult for us to decide: what kind of solution do we give to our client? A client solution (what they would want to have even if useless....) or a technical solution?

Each of us has to decide, but often we have to be to survive in the middle.
is that correct? No, but I do not believe those who told me to stand on one side only. Unfortunately you must also satisfy those who want to change things just because ... because so did those who preceded him ...